Customer integrations

Service transition in the automotive industry

Kessler, T., & Stephan M. Service transition in the automotive industry.

Customer integration and voice-of-customer methods in the German automotive industry

Rese, A., Sänn A., & Homfeldt F. Customer integration and voice-of-customer methods in the German automotive industry.
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Concéption Tommaso Pardi
Administration Géry Deffontaines

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